*Please note: Return postage is the customers' responsibility; we do not reimburse for the cost of returning your item.
If for any reason you are dissatisfied with your product and would like to return it to us, please get in contact with our team at: firstname.lastname@example.org to discuss returns, replacements or processing a refund. We must highlight that we only will issue a replacement or refund if the product is still unopened and returned in the condition it was sent. This is for health and safety and hygiene purposes. If we suspect that the returned item has been used, then unfortunately, we will not be able to issue you a refund because this will be in an unsellable condition. If we receive your item in the same condition as we sent it, then you will receive a full refund, minus the postage as stated above. You also have the option to swap your item if you wish. This can be discussed further once emailing email@example.com.
Ahead of your return request, please do read through our Disclaimer page thoroughly. We must stress that we will not accept your return if your concern regards product results, skin reactions, or any further issue discussed on our Disclaimer page. By ordering from our website, you confirm you have read and understood this disclaimer.
When emailing us, please include your order number in the subject line and let us know why you wish to return your product. This will help us process your query as quickly as possible.